Question 1

What is your typical lead time for industrial abrasives?

Accepted Answer

Standard cutting discs and grinding wheels: 7-15 days for orders under 10,000 pcs. Custom specifications: 15-25 days depending on complexity. We maintain safety stock for common items to enable faster delivery.

Question 2

Do you provide free samples?

Accepted Answer

Yes, we offer free samples for most products. Customers only need to cover shipping costs. Sample lead time: 3-5 days for standard items, 7-10 days for customized products.

Question 3

What certifications do your products have?

Accepted Answer

Our factory holds ISO 9001, ISO 14001, ISO 45001 certifications. Products are CE, RoHS, FDA, GMP certified depending on category. We can provide third-party test reports from SGS, TUV, or Intertek upon request.

Question 4

What is your minimum order quantity (MOQ)?

Accepted Answer

MOQ varies by product line: Industrial abrasives 1,000 pcs; Solar cells 500 units; Cosmetics OEM 3,000-5,000 pcs; Packaging 5,000 pcs; Metering pumps 50 units. We support mixed orders for some categories.

Question 5

Do you support OEM/ODM services?

Accepted Answer

Yes, we provide full OEM/ODM services including custom formulations, packaging design, private labeling, and specification adjustments. Our R&D team can work with you to develop tailored solutions.

Question 6

What are your payment terms?

Accepted Answer

Standard terms: 30% T/T deposit, 70% balance before shipment. For established partners, we offer flexible terms including L/C at sight. PayPal accepted for small sample orders.

Question 7

How do you ensure quality control?

Accepted Answer

We implement strict QC at every stage: incoming material inspection, in-process checks, final random sampling (AQL 2.5), and pre-shipment inspection. All products come with quality certificates.

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